Terms & Conditions

Please read these terms carefully before using our services

Last updated: 30th December 2025

1. About Us

This website is operated by SAR DIGITAL LIMITED ("we", "us", "our"), a company registered in England and Wales.

Company Number: 14363778

Registered Office: Unit 8 Cunningham Court, Blackburn, England, BB1 2QX

Email: [email protected]

2. Agreement to Terms

By accessing and using this website, you accept and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.

3. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party.

Prohibited behavior includes:

  • Harassing or causing distress or inconvenience to any person
  • Transmitting obscene or offensive content
  • Disrupting the normal flow of dialogue within our website
  • Attempting to gain unauthorized access to our systems
  • Using automated systems or software to extract data from this website

4. Product Information and Availability

We make every effort to ensure that product descriptions, images, and prices on our website are accurate. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.

All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. Product prices are subject to change without notice.

In the event that a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for that product, whether or not the order has been confirmed and your payment processed.

5. Medical Disclaimer

IMPORTANT MEDICAL NOTICE

The information provided on this website is for general informational purposes only and should not be considered as medical advice. Our testing products and services are designed to provide information only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always consult with a qualified healthcare professional before making any decisions about your health or medical treatment. Our tests are designed to identify potential food allergies, intolerances, and sensitivities. They do not replace professional medical diagnosis. If you have concerns about a medical condition, seek advice from a healthcare professional.

6. Orders and Contracts

When you place an order through our website, you are making an offer to purchase products subject to these Terms & Conditions. All orders are subject to acceptance by us, and we will confirm acceptance by sending you an order confirmation email.

We reserve the right to refuse any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

7. Payment

Payment must be made at the time of placing your order. We accept payment via credit/debit cards and other payment methods as displayed on our website. All payments are processed securely through our payment provider, Stripe.

By providing your payment details, you confirm that:

  • You are legally entitled to use the payment method
  • The payment details provided are correct
  • There are sufficient funds to cover the cost of the order

We reserve the right to cancel your order if payment cannot be processed or if we suspect fraudulent activity.

8. Prices and Taxes

All prices displayed on our website are in British Pounds (GBP) and include VAT at the current rate where applicable. Prices do not include delivery charges unless otherwise stated.

We reserve the right to change our prices at any time, but changes will not affect orders for which we have already sent a confirmation email.

9. Delivery

Delivery terms and estimated delivery times are provided during the checkout process. While we endeavor to deliver products within the estimated timeframes, delivery times are not guaranteed and should be treated as estimates only.

Title and risk in the products will pass to you upon delivery. You are responsible for ensuring that someone is available to accept delivery at the address specified in your order.

10. Returns and Refunds

Please refer to our Delivery & Returns Policy for detailed information about returns, refunds, and your cancellation rights under the Consumer Contracts Regulations 2013.

11. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of SAR DIGITAL LIMITED or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our express written permission.

12. Privacy and Data Protection

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we collect, use, and protect your personal information, please see our Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by law, SAR DIGITAL LIMITED, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our website or services
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any bugs, viruses, or other harmful code that may be transmitted to or through our website
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the website

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

14. Indemnification

You agree to indemnify, defend, and hold harmless SAR DIGITAL LIMITED, its directors, officers, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable legal fees, resulting from any breach of these Terms & Conditions by you.

15. Links to Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by SAR DIGITAL LIMITED. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and conditions and privacy policy of any third-party website you visit.

16. Force Majeure

We shall not be liable for any failure to perform our obligations under these terms if such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, flood, fire, pandemic, war, terrorism, strikes, or governmental action.

17. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these terms, which shall continue in full force and effect.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and SAR DIGITAL LIMITED concerning your use of the website.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact us:

Address

Unit 8 Cunningham Court
Blackburn, BB1 2QX