Delivery & Returns Policy

Free UK delivery and hassle-free returns within 14 days

Last updated: 30th December 2025

This Delivery & Returns Policy applies to all orders placed with SAR DIGITAL LIMITED (Company No. 14363778) through our website. Please read this policy carefully before placing an order.

1. Delivery Information

1.1 Delivery Areas

We currently deliver to addresses within the United Kingdom only. We do not ship to PO boxes, BFPO addresses, or the Channel Islands at this time.

1.2 Delivery Costs

We offer FREE standard delivery on all orders to UK mainland addresses. For deliveries to certain remote areas (Scottish Highlands, Northern Ireland, Isle of Wight, etc.), additional charges may apply, which will be displayed at checkout.

1.3 Order Processing Time

Orders are typically processed and dispatched within 1-2 business days (Monday to Friday, excluding UK public holidays) after payment confirmation. Orders placed after 2:00 PM or on weekends/holidays will be processed on the next business day.

1.4 Delivery Times

  • Standard Delivery: 1-2 business days from dispatch

Please note that delivery times are estimates and not guaranteed. Delays may occur during peak periods or due to circumstances beyond our control.

1.5 Order Tracking

Once your order has been dispatched, you will receive a delivery confirmation email containing a tracking number. You can use this tracking number to monitor your delivery progress on the courier's website.

2. Returns Policy

2.1 Your Right to Cancel

Under the Consumer Contracts Regulations 2013

You have the right to cancel your order within 14 days without giving any reason. This 14-day cancellation period begins from the day after you receive the goods.

2.2 How to Cancel

To cancel your order, you must inform us by a clear statement. You can:

  • Email us at: [email protected]
  • Write to us at: SAR DIGITAL LIMITED, Unit 8 Cunningham Court, Blackburn, BB1 2QX

Please include your order number, name, and address in your cancellation notice.

2.3 Returning Products

You must return products within 14 days from the day you informed us of your cancellation to:

SAR DIGITAL LIMITED

Unit 8 Cunningham Court

Blackburn

England, BB1 2QX

Before returning items, please contact us to obtain a Return Authorization Number (RAN).

2.4 Return Conditions

To be eligible for a return, products must:

  • Be in their original condition, unopened, and unused
  • Have all original packaging, labels, and tags intact
  • Include all accessories, manuals, and documentation

IMPORTANT HEALTH & SAFETY NOTICE

Due to the nature of our testing products, we cannot accept returns of items that have been opened, used, or where the sealed packaging has been tampered with, unless the product is faulty or incorrectly supplied. This is for health, safety, and hygiene reasons.

3. Refunds

Once we receive your returned product and verify it meets the return conditions, we will process your refund within 14 days. The refund will include:

  • The price you paid for the product(s)
  • Standard delivery charges (if applicable)

Refunds will be issued to the original payment method. Please allow 3-5 business days for the refund to appear in your account after processing.

Return Postage Costs:

  • Change of Mind: You are responsible for return postage costs
  • Faulty/Incorrect Products: We will cover return postage costs

4. Faulty or Damaged Products

Under the Consumer Rights Act 2015, you have statutory rights if products are faulty, not as described, or not fit for purpose:

  • Short-term right to reject (30 days): Full refund if the product is faulty
  • Right to repair or replacement: If a fault develops after 30 days but within 6 months
  • Right to price reduction or final rejection: If a repair or replacement fails

If you believe you have received a faulty product, please contact us as soon as possible with your order number and a description of the issue.

5. Missing or Damaged Parcels

If your parcel is marked as delivered but you have not received it, please:

  • Check with neighbors or family members
  • Look in safe places where the courier may have left it
  • Contact us within 48 hours if you still cannot locate it

If your parcel arrives damaged, please contact us within 48 hours with photographs of the damage.

6. Order Cancellation by Us

We reserve the right to cancel orders in the following circumstances:

  • Products are out of stock or unavailable
  • Pricing or product information errors on our website
  • Payment issues or suspected fraudulent activity
  • Delivery address is outside our service area

If we cancel your order, we will notify you promptly and issue a full refund.

7. Changes to This Policy

We may update this Delivery & Returns Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

8. Contact Us

If you have any questions about our Delivery & Returns Policy, or if you need assistance with a return or delivery issue, please contact us:

Email

[email protected]

Address

Unit 8 Cunningham Court
Blackburn, BB1 2QX